Welcome to Fitkult! Before you begin using our services, please take a moment to review our terms and conditions to ensure a smooth and seamless experience.
DELIVERY
Food will be delivered to you on a daily basis based on the time slot you selected (AM/PM)
Changes in the delivery address/slot is permitted if requested 3 working days ahead.
Delivery is not always valid on Public Holidays.
The delivery team or a secondary courier will deliver to the address stipulated in your order.
We deliver all over UAE except restricted areas
SUBSCRIPTION and PAyment
A free consultation and regular follow ups will be granted to active clients.
Each member is assigned 2 cooler bags. Kindly return your cooler bag and ice packs on a daily basis.
Any modifications or cancellations in the menu are permitted if requested 3 working days ahead.
You can freeze your subscription up to 2 times per month and for a maximum period of 1 week.
Customers should notify Fitkult about any food intolerance or allergy before subscribing.
To ensure that your meals and snacks remain fresh and of the highest quality, we recommend refrigerating them
immediately upon receiving your cooler bag.
To avoid any interruptions or delays in the delivery of your meals, we kindly request that you renew your subscription
at least 3 working days before your current package expires.
To ensure timely delivery and accurate meal selection, we kindly request that you make your menu selection for the
upcoming week by 12:00 PM on Thursdays. If we do not receive your menu selection by this time, we will freeze your
subscription for the upcoming week or the system will choose for you. We will do our best to accommodate changes
made after the cut-off time, we cannot guarantee that they will be accepted. We highly advise our valued customers to
adhere to the cut-off time provided for a smooth and hassle-free experience.
Prices include delivery charges & VAT. A refundable cooler bag deposit of 105 AED is required This amount is to be refunded upon the expiry of your subscription. Payments can be made via Visa or Mastercard. Orders are non-refundable. Any cancellation/freezing of account should be given notice before 72 hours. To ensure the safe and secure processing of payments made through our website, any details our clients provide during the transaction will be securely transmitted to our payment providers through an encrypted connection. Cardholders must retain a copy of transaction records.
ALLERGIES AND LIABILITY
Fitkult does not cater for severe or life-threatening allergies. While we take standard precautions, our meals are
prepared in facilities that handle common allergens including, but not limited to, nuts, dairy, gluten, eggs, soy, and
seafood. By subscribing to our service, you acknowledge and accept that Fitkult is not liable for any allergic reactions or
health issues that may occur. It is the client's responsibility to disclose any allergies before subscribing, and to make
informed decisions based on the ingredients listed.
CONTACT US
If you have any questions or concerns about our terms and conditions, please contact us on +97142156572 or via email on sales@fitkult.me