A free consultation and regular follow ups will be granted to active clients. Each member is assigned 2 cooler bags. Kindly return your cooler bag and ice packs on a daily basis. Any modification or cancellation in menu are permitted if requested 3 working days ahead. You can freeze your subscription up to 3 times per month and for a maximum period of 2 weeks in total. Customers should notify Fitkult about any food intolerance or allergy before subscribing. To ensure that your meals and snacks remain fresh and of the highest quality, we recommend refrigerating them immediately upon receiving your cooler bag. To avoid any interruptions or delays in the delivery of your meals, we kindly request that you renew your subscription at least 3 working days before your current package expires. To ensure timely delivery and accurate meal selection, we kindly request that you make your menu selection for the upcoming week by 12:00 PM on Thursdays. If we do not receive your menu selection by this time, we will freeze your subscription for the upcoming week. We will do our best to accommodate changes made after the cut-off time, we cannot guarantee that they will be accepted. We highly advise our valued customers to adhere to the cut-off time provided for a smooth and hassle-free experience.